CUSTOMER CARE
RETURNS & EXCHANGE
Every Label Maninder Gulati piece is prepared with individual sizing and fit requirements in mind. If you experience an issue with your order, our team is here to review it and help determine the appropriate resolution.
EXCHANGE / ASSISTANCE WINDOW
CONTACT US WITHIN 7–10 DAYSof receiving your order if you have an eligible concern.
OUR APPROACH
Exchange and resolution first
Because our pieces are customised to individual requirements, we follow an exchange- and assistance-first approach rather than a standard change-of-mind return model. Each genuine concern is reviewed according to the order, its customisation and the circumstances involved. An exchange or refund is not automatic before this review.
HOW TO REQUEST ASSISTANCE
A clear, personal review
01
Contact our team
Reach Customer Care within 7–10 days of receiving the order.
02
Share order details
Provide the order number, an explanation and photographs or video where relevant.
03
We review
Our team reviews the order, customisation and nature of the concern.
04
Resolution
We communicate the appropriate available resolution after review.
CUSTOMISED PRODUCTS
Prepared for your size and fit
Our products are customised primarily according to size, measurements and fit. They should therefore not be understood in the same way as ordinary ready-to-wear purchases with a standard change-of-mind return model. This does not prevent genuine concerns from being reviewed individually by our team.
FIT CONCERNS
Tell us where the fit needs attention
If you experience a concern with the fit of your piece, contact our team within 7–10 days of receiving your order. Share your order details and the nature of the concern so we can review the measurements and order specifications and guide you on the appropriate resolution. Automatic free alterations are not promised before review.
INCORRECT OR DAMAGED ORDER
Contact us promptly
If you believe you received an incorrect item, a damaged item or another serious order issue, please contact Customer Care promptly. Include the order information, a clear explanation and photographs or video where relevant. Our team will review the concern and assist with an appropriate resolution.
REFUNDS
Exceptional review, not the standard resolution
Refunds are not offered as a standard resolution. In exceptional circumstances, a refund may be considered following review and approval by our team.
If a refund is approved, it will be processed through the applicable original payment or banking channel. The time taken for the amount to reflect may depend on the normal processing timelines of the bank or payment provider.
CONDITIONS
Requests are considered individually
Eligibility depends on the nature of the concern, the order details and the customisation already completed. We have not added unsupported blanket exclusions or a no-questions-asked return promise.