CUSTOMER CARE
ORDERS & SHIPPING
From order confirmation and customisation to preparation and dispatch, here’s what to expect after placing your order.
YOUR ORDER JOURNEY
From confirmation to delivery
01
Order placed
02
Order confirmation
03
Size, fit & customisation
04
Preparation
05
Dispatch
06
Delivery
ORDER CONFIRMATION
Confirmation after successful checkout
After a successful Shopify checkout, order confirmation is sent using the contact details provided with the order. Please review the confirmation and contact us promptly if any detail requires attention. We do not promise an additional SMS, WhatsApp message or phone call unless separately arranged.
CUSTOMISATION
Prepared for your size, measurements and fit
Each piece can be prepared according to your size, measurements and fit. Additional personalisation requests may also be discussed with our team and are reviewed according to the design, feasibility, workmanship and extent of the requested change. Certain requests may involve an additional charge, which will be communicated before proceeding.
TYPICAL PREPARATION AND DISPATCH TIMEFRAME
APPROXIMATELY 40–50 DAYSAs our pieces are prepared and customised to individual requirements, orders generally require approximately 40–50 days to prepare and dispatch.
This timeframe refers to preparation and dispatch. Delivery or transit time after dispatch is separate and may vary depending on the destination and logistics provider.
ORDERING FOR A WEDDING OR EVENT?
Speak with our team before ordering
If you need your outfit for a specific date, share the product, event date, delivery destination and any customisation requirement before placing the order. Our team can review feasibility; urgent or rush delivery is not automatically guaranteed.
SHIPPING
Transit begins after dispatch
Shipping and transit follow the preparation and dispatch stage. Available delivery options and any applicable shipping charges are shown during checkout where supported. Transit timing can depend on the destination and logistics provider. We do not publish an unverified fixed courier, charge or transit time here.
TRACKING
Updates after dispatch
When tracking information is available after dispatch, it is shared through the contact details associated with the Shopify order. If you need help locating an update, contact Customer Care with your order details.
TIMELINE CONCERNS
We are here to assist
If you have a concern about your order timeline, contact Customer Care for an update. Customers shopping for a fixed event date should speak with the team before ordering so feasibility can be reviewed early.
ORDER CHANGES & CANCELLATION REQUESTS
Contact us as soon as possible
If you need to request a change or cancellation after placing an order, please contact our team as soon as possible. Requests are reviewed according to the order’s customisation and preparation status, feasibility and the nature of the requested change. Changes cannot be guaranteed once preparation has begun, and additional customisation may involve charges.
PAYMENT
Online orders are prepaid
All online orders placed with Label Maninder Gulati are prepaid. Cash on Delivery is currently not available.
INTERNATIONAL QUESTIONS
Destination-specific assistance
International availability can vary by destination. Customs duties and tax rules have not been published here because the policy is not yet confirmed. Please contact Customer Care before ordering for destination-specific guidance.