CUSTOMER CARE
HOW CAN WE HELP?
Find answers about sizing, customisation, orders, delivery, exchanges and personal assistance.
If you need help with a particular piece or an upcoming event, our team is available to assist you personally.
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01 — SIZING & CUSTOMISATION
How do I choose the right size?
Size and fit are an important part of the Label Maninder Gulati experience. Please review the size information available with the piece. If you are unsure, our team can guide you before you order rather than asking you to guess.
What if I am between two sizes?
Please contact our team before placing your order. As the piece can be prepared according to your measurements and fit requirements, personal guidance is preferable to selecting a size by guesswork.
Can my outfit be customised?
Yes. Our pieces can be customised for size, measurements and fit. Additional personalisation may also be possible depending on the design and feasibility. Certain requests may involve an additional charge, which our team will confirm with you before proceeding.
What aspects of an outfit can be customised, and is it included?
Size- and fit-related customisation is part of our customised approach. Additional design or personalisation requests can be discussed with the team and are reviewed according to the design, feasibility and workmanship involved. More extensive requests may carry an additional charge; any applicable amount will be confirmed before proceeding.
How do I share my measurements?
For the current measurement process, please connect with our Personal Assistance team before ordering. They will guide you according to the selected piece and your fit requirements.
02 — ORDERS & PRODUCTS
How do I place an order?
Select your preferred piece and available options, add it to your bag and complete the secure online checkout. If you need help with fit, customisation or an event date, please speak with our team before placing the order.
How will I know my order is confirmed?
After a successful Shopify checkout, order confirmation is sent using the contact details provided at checkout. Please review the confirmation carefully and contact us promptly if any detail needs attention.
Can I modify or cancel an order after placing it?
Please contact the team as soon as possible. Because customisation and preparation may begin after an order is placed, any modification or cancellation request is subject to review based on the order’s current preparation status. A change cannot be guaranteed once work has begun.
What if a piece is sold out or I saw it on Instagram?
Share the product link, screenshot or post reference with our team on the Contact page. We can help check current availability or suggest a suitable alternative, but reproduction of a sold-out design cannot be guaranteed.
Can I request more product information before purchasing?
Yes. You are welcome to ask for product-specific guidance before purchasing. Minor colour differences can occur because of screen settings, lighting and photography; this does not cover a materially incorrect product.
03 — SHIPPING & EVENT DELIVERY
How long will my order take to prepare and dispatch?
As our pieces are prepared and customised to your requirements, orders generally require approximately 40–50 days to prepare and dispatch. This is the preparation and dispatch timeline, not a guaranteed final delivery date; transit time begins after dispatch.
Why does preparation require approximately 40–50 days?
Our pieces are prepared and customised according to the customer’s requirements rather than treated as ordinary immediate ready-to-ship inventory. Additional or more extensive customisation can also influence the preparation timeline.
My wedding or event is on a specific date. What should I do?
Please contact our team before placing the order and share the piece, event date and delivery destination. We can review whether the required timeline can reasonably be accommodated. Urgent delivery is not automatically guaranteed.
Can you provide priority or urgent delivery?
Event-date requirements are reviewed individually. Feasibility depends on the selected piece, the customisation required and the available preparation timeline. Please speak with our team before ordering.
How do I track my shipment?
Once an order is dispatched, available shipment and tracking information is shared through the contact details associated with the Shopify order. If you need assistance locating an update, please contact Customer Care with your order details.
04 — EXCHANGES & REFUNDS
What is your exchange policy?
If you have an eligible concern, please contact our team within 7–10 days of receiving the order. Because our pieces are customised, exchange and assistance requests are reviewed according to the circumstances and details of the order. This is not a standard change-of-mind return window.
How do I request an exchange or report a fit concern?
Contact Customer Care within 7–10 days of receiving the order and share your order details, a clear explanation of the concern and relevant images where appropriate. For a fit concern, the team will also review the measurements and order details before guiding you toward the available resolution.
Can I return my order for a refund?
Refunds are not offered as a standard resolution. In exceptional circumstances, a refund may be considered following review and approval by our team.
What if I receive an incorrect or damaged item?
Please contact the team promptly with your order details and supporting images. The concern will be reviewed and an appropriate resolution will be offered.
How will an approved refund be processed?
If an exceptional refund is approved, it will be processed through the applicable original payment or banking channel. The time required for funds to reflect depends on the bank or payment provider’s normal processing timelines.
05 — WEDDING & OCCASION ORDERS
Can you help me choose an outfit for a wedding or occasion?
Yes. Our Personal Assistance team can help you explore pieces suited to the occasion, your preferred silhouette and your styling needs.
How early should I order for my event?
Orders generally require approximately 40–50 days to prepare and dispatch, with transit time after dispatch being separate. We recommend ordering well in advance and discussing any fixed event date with our team before placing the order.
Can bridal or groom pieces be customised?
Bridal and groom pieces can be customised for size, measurements and fit. Additional requests are reviewed according to design and feasibility and may involve an extra charge, which will be confirmed before proceeding.
Can you assist with outfits for multiple wedding functions?
Yes. Our team can help you explore appropriate pieces across your functions and understand the preparation timelines involved. No package or discount is implied; recommendations are based on your requirements.
06 — PAYMENTS
Is Cash on Delivery available?
All online orders placed with Label Maninder Gulati are prepaid. Cash on Delivery is currently not available.
What payment methods are available?
The payment methods currently enabled for your order are displayed securely at Shopify checkout. We do not list methods here that may not be available for a particular checkout.
Is online payment secure?
Payments are completed through the secure payment options presented during Shopify checkout. Label Maninder Gulati does not ask customers to share card or banking passwords through the FAQ or Contact page.
What if my payment fails but the amount is debited?
Please allow the bank or payment provider’s normal reconciliation process and contact our team with the attempted order details if you need assistance. The time for any reversal depends on the applicable bank or payment provider.
07 — PERSONAL ASSISTANCE & BOUTIQUE
How can I contact the Label Maninder Gulati team?
Use our Contact page for WhatsApp-first personal assistance with sizing, customisation, product questions, order support and event requirements.
Can I get styling and sizing assistance on WhatsApp?
Yes. You can share the piece you are considering, your sizing question and relevant occasion details through our Personal Assistance journey, then continue the conversation with the team on WhatsApp.
Can I send a product link or screenshot?
Yes. A product link, name, screenshot or social post reference gives the team useful context and helps us assist you more efficiently.
Where is the Maninder Gulati boutique?
The Label Maninder Gulati boutique is at 1st Floor, Vardhman Plaza, Shop No. 104, near Maharaja Agrasen Adarsh School, GU Block, Pitampura, New Delhi, Delhi 110088. Please contact the team before visiting if you would like sizing, fitting or appointment assistance.